Annexure- B
Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:
Data for the month ending –
| Sr. No. | Received from | Pending at the end of last month | Received | Resol ved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
| 1 | Directly from Investors | ||||||
| 2 | SEBI (SCORE S) | ||||||
| 3 | Other Sources (if any) | ||||||
| Grand Total |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by a total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
| Sr. No. | Month | Carried forward from the previous month | Received | Resolved* | Pending# |
| 1 | April, YYYY | ||||
| 2 | May, YYYY | ||||
| 3 | June, YYYY | ||||
| 4 | …………….. | ||||
| 5 | March, YYYY | ||||
| Grand Total |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| SN | Year | Carried forward from previous year | Received | Resolved* | Pending# |
| 1 | 2018-19 | ||||
| 2 | 2019-20 | ||||
| 3 | 2020-21 | ||||
| Grand Total |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.