Refund Policy

1. Introduction

This Refund & Cancellation Policy (“Policy”) forms an integral part of the Terms & Conditions (“Agreement”) between:

Commodity Samachar Securities Pvt. Ltd. (“Company”, “we”, “us”, “our”)
and
The Client/User (“you”, “your”).

By using our Website (www.commoditysamachar.com) or subscribing to any Research Analyst service, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

This Policy is prepared in compliance with:

SEBI (Research Analyst) Regulations, 2014
SEBI Master Circular for RAs (SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/95)
Applicable guidelines issued from time to time

2. Definitions

2.1 Company / RA

Refers to Commodity Samachar Securities Pvt. Ltd.

2.2 User / Client

Refers to an individual/entity availing SEBI-regulated research services.

2.3 Services

Refers strictly to SEBI-permitted Research Analyst services, including research reports, recommendations, newsletters, and insights.

2.4 Device

Any Internet-connected device used to access our website or services.

3. Regulatory Obligations (RA & Client)

Both the Company and the Client shall be bound by:

SEBI Act, 1992
SEBI (Research Analyst) Regulations, 2014
SEBI circulars, guidelines, and notifications

All fees shall be charged strictly in accordance with SEBI norms.

4. Fees & Payment Terms

4.1 Mode of Payment

Clients shall pay subscription fees through:

Net Banking
Valid UPI
IMPS / NEFT / RTGS
Debit Card
SEBI-approved payment gateways
eNACH mandates

Cash payments and third-party payments are strictly prohibited.

4.2 Fee Structure

Fees shall be collected in advance, not exceeding the limit allowed by SEBI.

5. Refund Eligibility (SEBI-Compliant)

A pro-rata refund is permitted ONLY under the following circumstances:

5.1 Suspension of Registration

If the Research Analyst’s SEBI registration is suspended for more than 60 days, the Company shall refund pro-rata fees for the remaining subscription period.

5.2 Cancellation of Registration

If SEBI cancels the RA registration, the Company shall refund pro-rata fees from the date of cancellation to the end of the subscription term.

5.3 Voluntary Client Exit

A client may discontinue services at any time. A pro-rata refund shall be provided for the unutilized subscription period.
No penalty shall be charged for early exit other than statutory charges.

6. Non-Refundable Situations

Refunds will NOT be provided in the following situations:

Entire subscription tenure already utilized
One-time reports, newsletters, or research already delivered
Digital content already accessed or downloaded
Market loss, volatility, or personal misinterpretation of recommendations
Client misuse of services or violation of SEBI regulations
Breach of the Terms & Conditions by the Client
Requests beyond the scope of SEBI’s refund framework

7. Refund Process & Timelines

7.1 Refund Processing

Refunds shall be processed within 15 working days from the date of validation.
Refunds will be credited only to the original payment source.

7.2 No Cash or Third-Party Refunds

No cash refunds will be issued.
Refunds will not be made to any third-party account.

8. Termination of Services

The Company reserves the right to:

Suspend services upon violation of Terms
Terminate services in the event of SEBI-directed action
Discontinue research services for operational or regulatory reasons

Upon termination, refunds will be made only as per Section 5 of this Policy.

9. Consent

By using our Website or subscribing to our services, you consent to:

This Refund & Cancellation Policy
All SEBI-mandated processes
Lawful data processing for compliance and verification

10. Amendments to the Policy

This Policy may be updated, amended, or modified:

To comply with SEBI circulars
Due to regulatory developments
To reflect operational changes

Continued use of services constitutes acceptance of the updated Policy.

11. Contact for Refund Queries

Compliance Officer / Refund Desk
Commodity Samachar Securities Pvt. Ltd.
Email: compliance@commoditysamachar.com